SHIPPING POLICY

  • Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. In the event you do not receive a confirmation email, please double check your spam/junk folder

  • Shipment Processing Time

Shipment processing takes 1-2 business days. The processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, we generally ship most items the following business day.

  • Shipment Locations
    1. Domestic Only

Digi Online does not ship internationally at this time. We ship domestic only Australia

  1. Shipping Restrictions

Our company ships to both commercial and domestic addresses.
We do not deliver to PO Boxes

  • Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

All orders are generally shipped the next business day from our warehouse based in Perth.

  • Damages

If there is any damage to the packaging on delivery, contact us immediately at digionline@outlook.com.au

  • Pick-up

You can skip the shipping fees with free local pickup at Forrestfield, Western Australia-6058

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up the same day. Please contact us via our website or mobile number provided on the website once you are ready to pick up.

Our in-store pickup hours are 10 am to 6 pm on Monday – Saturday. Please have your order confirmation email with you when you come.

  • Postcodes Not Yet Covered

Due to the limited access of our carriers, there are certain postcodes that we are currently unable to deliver to. Please refer to the list below for more details.

We try our best to include all of the undeliverable postcodes on the list, however, there are still a few postcodes that could be undeliverable for certain products. Orders with no shipment service will be cancelled and refunded.

Please contact our customer support team for more information if you need the item to be delivered to a remote postcode to ensure your order can be processed successfully.

Undeliverable Postcodes (For all items)

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

Undeliverable Postcodes (For larger/bulky items) Shipping surcharge may apply

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799